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Where OAKENVI delivers, delivery costs and times per country, customs and tracking.
Every OAKENVI order travels in a small padded box with a tracked service. This page explains where we deliver, what it costs, how long it takes and what happens at customs.
Where we deliver
We currently deliver to the United States, Canada, the United Kingdom, Germany, Austria, the Netherlands, Belgium, Luxembourg, France, Ireland, Finland, Italy, Spain, Portugal, Denmark and Sweden. If your country is not listed at checkout, please email us before ordering.
Delivery costs and times
Every order ships at one flat rate, however many charms and chains it contains. The cost is charged in the currency of your delivery country and is shown in your cart and at checkout before you pay.
| Delivery country | Standard tracked delivery | Estimated delivery time after dispatch |
|---|---|---|
| United States, Canada | 9 USD | 7–12 business days |
| United Kingdom | 5 GBP | 2–5 business days |
| Germany, Austria, Netherlands, Belgium, Luxembourg, France, Ireland, Finland, Italy, Spain, Portugal | 7 EUR | 5–10 business days |
| Denmark | 55 DKK | 5–10 business days |
| Sweden | 79 SEK | 5–10 business days |
We do not currently offer free delivery or express delivery. Delivery times are estimates provided by our carriers and are not guaranteed; public holidays and peak seasons can add a few days.
Processing time
We pack and dispatch orders within 1–3 business days (Monday to Friday, excluding UK public holidays). As soon as your parcel leaves us, we email you a dispatch confirmation with the tracking number and the carrier’s tracking link.
Customs, duties and taxes
Your dispatch confirmation tells you where your parcel is sent from. If a parcel crosses a customs border on its way to you, the destination country may charge import VAT, customs duties or a carrier clearance fee.
These charges are set by the authorities of the destination country and are not included in our prices or delivery costs unless the checkout says otherwise. They are payable by the recipient. If we know before dispatch that such charges will apply to your order, we tell you by email and you may cancel the order free of charge before it ships.
Our charms contain small parts and are sold as fashion jewellery for adults. We do not ship to addresses in countries not listed above.
Tracking and delivery problems
- Parcel delayed: if your parcel has not arrived 10 business days after the latest estimated date, email us with your order number and we will open an investigation with the carrier.
- Lost parcel: if the carrier confirms the parcel is lost, we send a replacement or give you a full refund, whichever you prefer.
- Damaged parcel: please take a photo of the packaging and the item and email us within 14 days of delivery. We replace or refund damaged items and cover any return cost.
- Wrong address: please check your address at checkout. If you notice a mistake, email us straight away; we can correct it until the parcel has been dispatched.
Contact
Questions about delivery? Email support@oakenvi.shop or call +44 7161 225289, Monday to Friday, 9:00–17:00 UK time.
Last updated: 29 September 2026